FAQ . TERMS & PRIVACY
Here you'll find some frequently asked questions and answers from Sun&Moon Aesthetic and Holistic Wellness.
Please, never hesitate to use the CONTACT PAGE or CHAT ICON to reach out. All questions are welcomed and input is always encouraged.
. TERMS & PRIVACY .
Privacy and data collection regulations
Sun&Moon Aesthetic Co. is a small business in Windsor, ON, CA. Kel is the sole business owner and operator and takes the privacy of all clients, customers, social media followers and web users very seriously. This privacy policy outlines how your personal information will be treated and your rights to control your information, in accordance with the Privacy Act of Canada and international data privacy regulations. Sun&Moon Aesthetic Co. holds a strict policy on keeping your personal information safe. For further information on how data is collected and privacy protection, you can visit how privacy is regulated in Canada at priv.gc.ca or feel free to contact Sun&Moon Aesthetic using the chat icon (on the bottom right corner of any page) or contact Kel via the CONTACT page and you will get a response within the required regulated timeframe.
information collection
Sun&Moon Aesthetic Co. may collect and keep a record of personal information about you from the website via subscription and service forms. This is upon upon your request only, through sign up forms. The following details may be collected – name, email and phone number upon sign up. These details will be only be used for service consultation purposes or agreement via email subscription form. Your information (name and email address) will be stored within the Sun&Moon service and subscribtion forms until you decide you no longer wish to receive communications (from Sun&Moon Aesthetic Co.), where you have the right to unsubscribe. Unsubscribed users data is deleted securely and personal data will be revised frequently. For further information on how Sun&Moon Aesthetic Co. holds your personal data, please contact Kel via the CONTACT page.
use of information
Any personal data relating to you will be used for business purposes only and will comply in accordance with the Privacy Policy and Data Collection terms. Sun&Moon Aesthetic Co. may use the information collected from you in the following ways:
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to communicate with you via email
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to contact you for service consultations
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to comply with legal obligations
Sun&Moon Aesthetic takes the security of your personal information very seriously. Accessing personal information will only used when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.
. sERVICES .
booking holistic services
Your private session with Kel will be confirmed via text or email (whichever you prefer) after confirmation of payment for the service has been made. When booking online, confirmation and receipts will be sent digitally. In person reciepts are available upon request. Any information requests about the service provided to you will be expected to be asked during your consultation. If you do not book a consultation, Kel will reach out to you confirming your service treatment via email, text or by phone.
reiki and meditative treatment
During an in person session (mostly Reiki), hands may be intuitively placed on or off the body. Although clothing is not a requirement during a holistic session, it is preferred. If clothing is not a preference, undergarments must be worn at all times during the service session and must be confirmed during the time of your consultation.
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It is important to understand that holistic treatments must be taken respectively and with an open mind. These services require you to "trust the process" as you may not yield results after one session and serveral sessions may be required depending on the individual and their personal history. If at any time during your session you feel overwhelmed, uncomfortable or feel the need to ask Kel any questions, you are encouraged to share your thoughts and feelings. Although positive results are the usual outcome during holistic sessions, these types of services can sometimes create emotional tension in an individual. Understand that Kel is a Licensed Practitioner in these services and has a medical background to help aid you in any kind of situation that may arise during your service session.
disclaimer
Although Kel has an extensive medical background and is a Licensed Practitioner, she does not diagnose nor prescribe or perform medical treatment, prescribe medical substances nor interfere with a treatment with a Licensed medical professional. Treatments and sessions do not take the place of medical care. It is recommended that you seek medical care from a Licensed Physician or an otherwise Licensed Medical Healthcare Professional for any physical or psychological ailment that you may have.
. Custom Orders .
Consumer policy
Customers are able to make reasonable requests to customize any items listed in the shop (example: custom colour, material or size) and are encouraged to share any ideas to Sun&Moon Aesthetic for a new individual art creation under the agreement of the Artist will comply with the request. As materials and time may need to be available, there may be a delay in item order processing and shipping.
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Custom orders are usually available within 1 week for shipping, delivery or pickup after placing the order via the CONTACT page or through the ESTY SHOP but times may vary depending on the demand of the order and the time needed for the order to be made. You will be contacted by Kel in regards to your request in a reasonable time frame with more information regarding your custom made item.
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If you have any questions about custom made items by Kel, simply reach out via the CONTACT page or refer to the ESTY SHOP where you fill out your personal information where prompted along with your custom request. Kel will contact you shortly afterwards and you will be able to discuss details about any ideas you have in mind, questions and processing time. Note that you can always refer to the quick chat icon on the bottom right of any page sitewide :)
. payment of services and shop items .
Service payments
Service payments must be processed before any services are performed. All payments for services are non-refundable under any circumstances. If you need to reschedule your service appointment, you may do so but only within 72 hours of the origional service appointment and you must do so via consultation. After speaking to Kel regarding a rescheduling of service, you'll receive new confirmation of your updated service session. A second rescheduling of service is not available under any circumstances.
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Payments for services can be made online via square through booking links, E-Transfer to sunmoonaestheticandwellness@gmail.com, PayPal or locally at time of appointment using Cash, Debit, Credit Card or Credit-Debit cards. Gift cards are not available at this time and will not be accepted.
Shop payments
All shop payments will be processed via ETSY. If you have any questions regarding ETSY's policy on payment processing and online orders you can refer to the ETSY Payment Policy page HERE. If you wish to shop in person and live locally, payments can be made using Cash, Debit, Credit Card or Credit-Debit cards. Gift cards are not available at this time and will not be accepted.
. Cancellation policy .
sERVICE cANCELLATION
Although Sun&Moon Aesthetic understands that cancellations may happen under certain circumstances, refunds are non-refundable for services regardless of the circumstance. A one time free rescheduling consultation can be offered but only within 72 hours of your origional service appointment. Unfortunately, missed appointments will NOT be refunded and only rescheduled in accordance with your origional appointment date and must fall under the rules of Sun&Moon Aesthetic Co.'s Terms of Services and Policy's.
shop order cANCELLATIONs and returns
Shop item's ordered and shipped via the ETSY Shop can only be cancelled via the ETSY order cancellation processing procedure. Shipments items that arrive damaged can be returned but the customer must pay for return shipping and proof of damages must be shown. You can find more information on how ETSY handles order cancellations and returns HERE.
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Shop item's purchased locally can be returned through the local shop (located in Windsor, ON) and will be given a full refund if applicable and/or under appropriate circumstances in which the decision will be left to the shop owner.
. Local pickup and delivery .
NEW COVID-19 RESTRICTION POLICIES
Note that although shop item delivery is usually available for the Windsor and Essex County, Ontario areas, it is currently ceased due to COVID-19 restrictions. You may pick up your order locally via curbside service ONLY if you agree to comply with the current restrictions in regards to the Canadian and Ontario Lockdown enforcements and keep proper social distancing etiquette and wear a protective face cover during your pickup.
LOCAL Pickup
Curbside pickup is available. Contact Kel via the CONTACT page or by using the "chat icon" at the bottom right of any screen site wide where you will be given instruction on how and where to pick up your item at the local shop (located in Windsor, ON). COVID-19 restrictions must be followed in accordance to the current Ontario Lockdown Protocol.
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Same day pickup is available.
LOCAL DELIVERY (currently not available)
Pickup is free at the local shop but charges do apply for customers whose items you wish to be delivered to you.
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If you'd like your item delivered, contact Kel via the CONTACT page or by using the "chat icon" at the bottom right of any screen site wide requesting that you'd like to use delivery as your preferred method of purchase and your item will be delivered to your location. Kel will reach out to you shortly with an estimated delivery time and date for your product arrival. Same day delivery is available for an additional charge of $5.
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Delivery charges are as followed:
Delivery in WINDSOR, ON - $10
Surrounding areas (outside of Windsor but in ESSEX COUNTY, ON) - $20
Other areas outside Essex County - Price will depend on length of trip and if attainable
Rush Delivery/Same Day (only available in Windsor and surrounding areas) - $5
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Please contact the site via the CONTACT page for any questions you may have about pickup and delivery options available as the shop may be closed (at random) and you'll need to work out scheduling with Kel as per convenience for both parties.
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All payments must be made prior to pick up and delivery services.
. shipping Policy .
Currently, shipping is ONLY available in CANADA and USA. No international shipping is available outside of these countries.
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Any products NOT LOCALLY purchased will have to pay full shipping fees for any items. This is included in the ETSY shop prices. If for some reason you cannot pickup your item locally or your purchase isn't within the delivery bounds you can purchase your shop item via ESTY and follow the site prompts. Contact Kel for more questions regarding out of bounds shipping and delivery options HERE or refer to the "chat icon" on the bottom right corner of any screen site wide.
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Sun&Moon Aesthetic Co. is not responsible for any damages during shipping. If for some reason your item(s) have arrived damaged, please contact Sun&Moon Aesthetic regarding your order as something reasonable may be able to be worked out per the convenience of both parties. Proof of damage will be needed (example: pictures of damaged items).
. Other .
Please refer to the site BLOG or read all the FAQ and Terms before contacting Sun&Moon Aesthetic regarding special item requests (personalized or custom items), pickup/delivery and shipping policies, payment and cancellation policies and service protocols. Sun&Moon Aesthetic Co. welcomes all questions and input regarding the business in the respect the the customer and under appropriate respectable measures.
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If you have any other questions regarding Sun&Moon's policies, Terms and Conditions, please feel free to contact Kel at ANY TIME. Your questions will be answered promptly. Sun&Moon Aesthetic is always willing to listen to any customer feedback and answer any questions regarding the website, available services or any items listed in the shop.
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